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Q&A
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I’m
interested in receiving Executive Coaching, but it all seems
very subjective. Is there any tangible way to measure the results?
Yes there is. Executive coaching will help you make observable changes
in the way you approach situations, the things you say and do, your
management style, the tools you use and so on. These improvements
are tangible but they are not always easy for an individual to measure.
A few years ago, a study was undertaken by Manchester Inc. to quantify
the business impacts of executive coaching, and the findings were
impressive. As reported in 2001, executives estimated that the monetary
value of the results achieved through coaching was 5.7 times the
original investment (ROI).
Among the benefits to the companies that provided coaching to executives
were improvements in:
- Productivity (reported by 53% of executives)
- Quality (48%)
- Organizational strength (48%)
- Customer service (39%)
- Reducing customer complaints (34%)
- Retaining executives who received coaching (32%)
- Cost reductions (23%)
- Bottom-line profitability (22%)
Among the benefits to the executives who received coaching were improvements
in:
- Working relationships with direct reports (reported by 77%
of executives)
- Working relationships with immediate supervisors (71%)
- Teamwork (67%)
- Working relationships with peers (63%)
- Job satisfaction (61%)
- Conflict reduction (52%)
- Organizational commitment (44%)
- Working relationships with clients (37%)
Executive coaching will bring about qualitative changes and improvements
that you can directly see, feel and experience as the person being
coached. People you work with will probably also experience something
positive although they may not be able to put their finger on exactly
what is different. Don’t underestimate the value of these more subjective
outcomes as their potential impact on others is great.
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I
don’t understand how someone from the outside can truly grasp
the challenges I’m facing and advise me.
All executives have trouble dealing with certain issues and problems.
Because they are so close to the people or situations in question,
it is often tough for the executive to step back, take a more detached
view, and figure out how best to address the problem. An objective
third party can help “unstick” the executive by providing an unbiased
assessment of the situation along with proposed solutions for change.
Obviously the executive is an essential participant in the process.
This approach is pretty much foolproof if, as the executive, you
are willing to hear another opinion, understand that change can produce
different (better) results, and let go of the position that someone
from the outside could not help bring about the changes that will
produce the results you want.
To hear what some executives have said about working with a Saxon-Hamilton
coach, click here.
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